Real Time Operations Portal (RTOP)
RTOP is a large-scale internal CSX platform used daily by thousands of employees to monitor the railroad network in real time. The application provides a comprehensive view of trains, terminals, and key operational metrics, helping users make faster, more informed decisions in a complex, high-stakes environment. As a UX designer, I worked on improving the usability, clarity, and efficiency of this data-rich experience by partnering closely with product managers and developers through Agile workflows, daily collaboration, and iterative design reviews. I also used analytics and user feedback to identify opportunities for improvement, ensuring the platform continued to meet the needs of operational teams at scale. This work supported safer, more streamlined operations across the network.
Case Study Summary
RTOP (Real-Time Operations Portal) is an internal CSX application used by thousands of employees each day to view and manage real-time train and terminal activity across the network. Designed for a fast-paced operational environment, the platform surfaces critical metrics and system-wide information that support timely decision-making. In my role, I worked to simplify complex workflows, improve the presentation of dense operational data, and ensure the experience aligned closely with both user needs and development requirements. Through Agile collaboration, continuous iteration, and data-informed design improvements, I helped enhance a tool that plays a critical role in daily railroad operations.
Role: Lead UX Designer
Platform: Internal enterprise operations tool
Users: Thousands of daily users
Focus: Real-time network visibility, operational efficiency, workflow clarity
Methods: Agile collaboration, UX design, analytics, iteration, stakeholder alignment, pendo
