ShipCSX Reservations Case Study Summary
ShipCSX Reservations is a customer-facing CSX platform designed to support shipping and reservation workflows in a complex transportation environment. My work focused on creating a clearer, more intuitive experience for users navigating logistics-related tasks, while ensuring the design aligned with both business goals and technical requirements. I partnered closely with product managers and developers throughout the design process, using iteration and cross-functional collaboration to improve usability and streamline key workflows. This project reflects my ability to design enterprise-level experiences that serve real user needs while supporting operational efficiency at scale.
Overview
ShipCSX Reservations is a customer-facing reservation experience within the broader ShipCSX platform, supporting shipping-related workflows.
Problem
Users needed a clear and efficient way to complete reservation tasks in a system shaped by complex logistics and operational requirements.
My Role
Led or contributed to UX design, workflow improvements, collaboration with stakeholders, and alignment with development.
Process
User-centered design, iteration, Agile collaboration, and feedback-driven refinement.
Outcome
Improved usability, reduced friction, and created a more intuitive customer experience.
You could also add a quick “at a glance” section like this:
Role: Lead UX Designer
Platform: Customer-facing logistics platform
Focus: Reservation workflows, usability, operational alignment
Methods: UX design, Agile collaboration, workflow optimization, stakeholder partnership
